What is the CMRAO's process for addressing complaints against licensees called?

The process used by the Condominium Management Regulatory Authority of Ontario (CMRAO) to address complaints against licensees is referred to as "Complaints Handling." This term specifically denotes the formal procedure established for receiving, investigating, and resolving complaints related to the conduct and practices of licensed condominium managers.

Understanding this process is crucial because it outlines the framework through which stakeholders, including condominium owners and residents, can voice their concerns and seek recourse against potential misconduct. By properly managing complaints, the CMRAO not only upholds industry standards but also reinforces transparency and accountability within the condominium management sector.

The other terms mentioned do not accurately represent the CMRAO's systematic approach to managing complaints. For instance, a "Compliance Review" would imply an assessment of whether licensees are adhering to regulations, rather than specifically addressing grievances. Similarly, a "Regulatory Assessment" often relates to the broader evaluation of policies and compliance mechanisms, not focused solely on individual complaints. Lastly, "Grievance Resolution" is a more general term and may not reflect the structured complaint resolution process that CMRAO utilizes to handle issues related to licensed professionals in the condominium sector.