What is the procedure for addressing grievances against a condominium manager called?

The procedure for addressing grievances against a condominium manager is known as the Complaints Process. This terminology is commonly used across various industries and contexts to formalize the steps that individuals can take when they have concerns or issues to raise.

A Complaints Process typically includes specific guidelines on how to submit a complaint, the timeline for addressing these complaints, and methods for resolving disputes. This structured approach ensures that the concerns of residents and owners are heard and dealt with in a fair and systematic manner.

The other options, while related to the management and accountability of condominium managers, do not specifically refer to the formal steps taken to address grievances. A Dispute Resolution Policy might refer to broader conflict resolution strategies and may include mediation or arbitration, but it doesn’t directly address the mechanism for lodging complaints. Grievance Handling Protocol suggests a systematic approach but lacks the specificity of naming it a process focused solely on complaints. The Manager Accountability Framework would typically pertain to the overarching policies relating to the performance and responsibilities of managers rather than the specific procedures for grievances.