What process should be followed if a resident has a complaint against a condominium manager?

The "Complaints Process" is the most appropriate choice for addressing a resident's complaint against a condominium manager. This process is specifically designed to handle issues arising between residents and management, ensuring that complaints are addressed systematically and fairly.

The complaints process typically involves several steps, ensuring that the resident's grievance is documented and reviewed thoroughly. This may include filing the complaint in writing, an investigation by the management, and potentially a resolution meeting. The structured nature of the complaints process assures residents that their concerns will be taken seriously and handled according to established guidelines.

In contrast, while a formal complaint submission might be part of the complaints process, it lacks the comprehensive framework necessary to ensure follow-through and resolution. A feedback system could offer a means for residents to express their viewpoints but may not provide the necessary formal mechanism to address grievances with the required scrutiny. An officer review might occur as part of the overall complaints process but does not encompass the entire methodology needed for a complete and effective resolution.